# Browns Shoes

> Browns Shoes knowledge base – help articles and documentation.

## Orders

- [How do I modify or cancel my order?](https://help.brownsshoes.com/en_us/how-do-i-modify-my-order-rJPkRTAzh.md): How do I modify my order   can we add clickable links to SMS Chat Voice Email    In order   To   modify an order please reach out to our customer care t
- [Why was my order/item canceled?](https://help.brownsshoes.com/en_us/why-was-my-order-item-canceled-rkWC060Gn.md): Your orderitem may have been canceled due to one of   these r  easons    1 Your billing information is invalid your billing information must be entered in t
- [Do you have a warranty policy?](https://help.brownsshoes.com/en_us/do-you-have-a-warranty-policy-BkDwN0Cz3.md): Browns offers a warranty on all of our items within 1 year of purchase should an item have a manufacturer defect       As   warrantyrelated   issues are dea
- [What is your price adjustment policy?](https://help.brownsshoes.com/en_us/do-you-offer-price-adjustments-BkK4HRAf3.md): Yes Items that are reduced within 7 days of purchase are eligible for a price adjustment Items originally purchased instore must be adjusted instore directl
- [Do you charge sales tax on the order?](https://help.brownsshoes.com/en_us/do-you-charge-sales-tax-on-the-order-Sy_w9bk73.md): All Brownsshoescom are subject to the appropriate sales tax Shipping fees are also subject to sales taxes If your shipping address is in a different province
- [My order arrived damaged](https://help.brownsshoes.com/en_us/my-order-arrived-damaged-HyIVD9iye.md): Were sorry to hear your
- [How long will you hold my purchase in store for me?](https://help.brownsshoes.com/en_us/how-long-will-you-hold-my-purchase-in-store-r1LVUtVjkx.md): Once your order is ready for collection at your
- [Do you offer gift receipts for online orders?](https://help.brownsshoes.com/en_us/do-you-offer-gift-receipts-Hy73vcDsJe.md): For all online orders we do not have the option to provide any gift receipts An invoice sheet will be included inside of the parcel for any returnsexchanges 
- [Where do I add a promo code to my order?](https://help.brownsshoes.com/en_us/where-do-i-add-a-promo-code-to-my-order-ryi5VIdTke.md): Prior to completing your checkout please be sure to enter your onetime promo code where the website indicates Do you have a promo code   By entering your pr

## Shipping and Delivery

- [Which couriers do ship with?](https://help.brownsshoes.com/en_us/which-couriers-do-you-use-SyeyKpAG2.md): We ship with Canada Post FedEx and Intelcom Your tracking information may take up to 24 hours to update in their   systems   and you will receive separate em
- [How long does it take to receive an order?](https://help.brownsshoes.com/en_us/how-long-does-it-take-to-receive-an-order-Hyw5eCCG3.md): We offer dynamic lead time which is calculated at checkout depending on your postal   code   Simply add your desired item to your shopping cart and enter the s
- [What do I do if my order has been lost/stolen?](https://help.brownsshoes.com/en_us/what-do-i-do-if-my-order-has-been-lost-stolen-H1h7WCAMn.md): Please be sure to track your delivery directly on the   courier   website for the most   uptodate   delivery information Verify   your community mailbo  x   
- [How can I track my order?](https://help.brownsshoes.com/en_us/how-can-i-track-my-order-B1BJ471mn.md): Once an order has shipped out we will send you an email with the tracking number Simply click on the link and it will take you to the couriers website where 
- [I accidentally placed my order with the incorrect shipping address. What should I do?](https://help.brownsshoes.com/en_us/i-accidentally-placed-my-order-with-the-incorrect-shipping-address-what-should-i-do-B1SaNmkQn.md): please reach out to our customer care team for immediate assistance You may send an SMS start a chat session or give us a call
- [Do you ship internationally?](https://help.brownsshoes.com/en_us/do-you-ship-internationally-rJMg5387h.md): Currently we only serve   customers within Canada All orders must be processed using a Canadian credit card and shipped to a Canadian address
- [Pick-up in store?](https://help.brownsshoes.com/en_us/pick-up-in-store-r19trZnT.md): Enjoy our free instore pickup for safety  convenience Shop online choose Collect in store at checkout and get an order confirmation email When ready 
- [What if I place an order outside of store hours?](https://help.brownsshoes.com/en_us/what-if-i-place-an-order-outside-of-store-hours-BJrpZhXZll.md): Orders placed outside of store opening hours will be processed when the store reopens Please allow up to 2 hours from opening time for your order to be ready
- [What happens if I place an order close to closing time?](https://help.brownsshoes.com/en_us/what-happens-if-i-place-an-order-close-to-closing-time-SkKdWnXxx.md): Orders placed within 2 hours of store closing may be available for pickup the next day
- [When can I pick up my order?](https://help.brownsshoes.com/en_us/when-can-i-pick-up-my-order-H1czdh7ge.md): Please wait for a confirmation email letting you know your order is ready before coming to the store
- [What if my item is damaged, missing, or delayed?](https://help.brownsshoes.com/en_us/what-if-my-item-is-damaged-missing-or-delayed-HyHS_2QWxl.md): If we cant fulfill your order within the 2hour window or if any items are damaged or missing well arrange to ship a replacement to the store as quickly as 
- [Do regular return policies apply to in-store pickups?](https://help.brownsshoes.com/en_us/do-regular-return-policies-apply-to-in-store-pickups-BkZtd37el.md): Yes our standard return policies apply to all orders including those picked up in store
- [How long will my order be held?](https://help.brownsshoes.com/en_us/how-long-will-my-order-be-held-B1M2O2mex.md): Orders will be held for 90 days After that unclaimed orders will be returned to inventory and refunded
- [What are your shipping fees?](https://help.brownsshoes.com/en_us/what-are-your-shipping-fees-Sk1esn0lJl.md): Order Value
- [Are all shipments sent with ‘signature required’?](https://help.brownsshoes.com/en_us/are-all-shipments-sent-with-signature-required-r1Lz2Edze.md): Potential KB Article Signature requirements are not applied to all shipments Whether a signature is required depends on several factors including the alloc
- [How to add delivery instructions AND/OR provide my buzzer code?](https://help.brownsshoes.com/en_us/how-to-add-delivery-instructions-andor-provide-my-buzzer-code-HyxxR4uWzg.md): Potential KB Article We currently do not have the option to add delivery instructions to an online order I believe that is currently in the works However we
- [Trying to place a Ship-to-Store order, but I cannot choose the store I want?](https://help.brownsshoes.com/en_us/trying-to-place-a-ship-to-store-order-but-i-cannot-choose-the-store-i-want-Hye0rBOGg.md): Potential KB Article In some cases store pickup options may not appear if you are not within a certain proximity of a store location As a workaround you ca

## Returns & Exchanges

- [How do I return my order?](https://help.brownsshoes.com/en_us/how-do-i-return-my-order-SkCqW00zn.md): All unworn items from online orders may be returned free of charge within 30 days of delivery Please visit your local Browns or B2   location   for a quick and
- [How do I return my in-store order if I don't live near a store?](https://help.brownsshoes.com/en_us/how-do-i-return-my-in-store-order-if-i-don-t-live-near-a-store-HyGc7CCGn.md): Purchases made in a store location must be returned   instore   Should you not be able to return   instore   please reach out to our customer care team with
- [How long do refunds take for online orders?](https://help.brownsshoes.com/en_us/how-long-do-refunds-take-for-online-orders-rykyH0Afn.md): Once your return is received and inspected your refund will be processed and applied to the original method of payment within 510 business days You will be n
- [Can I return a gift that was sent to me?](https://help.brownsshoes.com/en_us/can-i-return-a-gift-that-was-sent-to-me-BJspUX1Xn.md): We are sorry to hear
- [How can I process an exchange?](https://help.brownsshoes.com/en_us/exchanges-BJ8FH5jbJe.md): You may exchange your order at any of your local Browns or B2 locations Should they not have your size in stock they will be happy to see if they can order it
- [Where is my nearest FedEx drop off location?](https://help.brownsshoes.com/en_us/where-is-my-nearest-fedex-drop-off-location-BJF3u7JNlx.md): To find
- [What happens if I forget to include my receipt with my return?](https://help.brownsshoes.com/en_us/what-happens-if-i-forget-to-include-my-receipt-with-my-return-rk1Zyaw1be.md): Your return will still be processed and refunded however it may take longer than our standard 710 business day timeframe

## Payment information

- [What forms of payment do you accept?](https://help.brownsshoes.com/en_us/what-forms-of-payment-do-you-accept-B1ENUC0Mh.md): We currently accept Visa Visa Debit MasterCard American Express and Affirm Please note we do not accept prepaid credit cards on our website and all orders
- [Can I safely use my debit/credit card on your website?](https://help.brownsshoes.com/en_us/can-i-safely-use-my-debit-credit-card-on-your-website-r1rPPCCf3.md): Absolutely   Your security and information is one of our top priorities and we pride ourselves   on   offering our customers a secure and trustworthy ordering 
- [My credit card is correct, why am I seeing “invalid payment” upon checkout?](https://help.brownsshoes.com/en_us/my-credit-card-is-correct-why-am-i-seeing-invalid-payment-upon-checkout-SyEKqRCzh.md): When placing an online order your billing information must be entered in the same format   that     what   your credit card company has on file for you Please
- [What does ‘Preauthorization Denied’ mean?](https://help.brownsshoes.com/en_us/what-does-preauthorization-denied-mean-HJrksRAM2.md): An error message indicating preauthorization denied means that either your bank is refusing or blocking the transaction   Unfortunately   our agents will ha
- [Do you accept PayPal?](https://help.brownsshoes.com/en_us/do-you-accept-paypal-B1Qa45LmJg.md): We do not acept PayPal as a payment method
- [Do you offer gift receipts for online orders?](https://help.brownsshoes.com/en_us/do-you-offer-gift-receipts-Hy73vcDsJe.md): For all online orders we do not have the option to provide any gift receipts An invoice sheet will be included inside of the parcel for any returnsexchanges 

## Gift Card

- [How do I check my Gift Card balance?](https://help.brownsshoes.com/en_us/how-do-i-check-my-gift-card-balance-SygRPAAz2.md): Click this link to check your gift card balance httpswwwbrownsshoescomengiftideas
- [How long will it take to receive my E-Gift Card?](https://help.brownsshoes.com/en_us/how-long-will-it-take-to-receive-my-e-gift-card-r124uACz3.md): Please allow a maximum of 2448 hours for an EGift Card to be received
- [My Browns Gift Card number is correct, why am I getting an error message?](https://help.brownsshoes.com/en_us/my-browns-gift-card-number-is-correct-why-am-i-getting-an-error-message-SJvNiC0zh.md): Please be sure to enter the entire gift card number on the back of the card without any spaces The pin should be entered in the separate field   provided
- [Where can I find my Gift Card number?](https://help.brownsshoes.com/en_us/where-can-i-find-my-gift-card-number-By9B51chke.md): On the back of your card enter
- [How long it will take to receive a refund onto my Browns Gift Card?](https://help.brownsshoes.com/en_us/how-long-it-will-take-to-receive-a-refund-onto-my-browns-gift-card-rJxrEHuZMx.md): Potential KB Article We already have an article on this  answer should be pulled from there directly Once your return has been received and inspected your 

## General

- [How do I unsubscribe from any of your mailing lists?](https://help.brownsshoes.com/en_us/how-do-i-unsubscribe-from-any-of-your-mailing-lists-HJ5Q7Gg7n.md): Hit the unsubscribe button at the bottom of any Browns promotion email youve received
- [I tried to check out and the item in my shopping cart disappeared, what happened?](https://help.brownsshoes.com/en_us/i-tried-to-check-out-and-the-item-in-my-shopping-cart-disappeared-what-happened-SyuSIzlmh.md): We are sorry that you were not able to complete your order The selection on Brownsshoescom is live and reflects what is in stock at that moment Placing an it
- [Are there any benefits to having an account with you?](https://help.brownsshoes.com/en_us/are-there-any-benefits-to-having-an-account-with-you-HJdhLfl7n.md): Having a Browns account will allow you to save your billing and shipping information for faster check out on future online orders
- [How can I get assistance if I need it?](https://help.brownsshoes.com/en_us/how-can-i-get-assistance-if-i-need-it-SJbKGgQh.md): We have three Quick and Easy Solutions Were here to help you     Contact our customer care team through our Live Chat by clicking on the speech bubble on the
- [Do you offer first-time purchaser discounts?](https://help.brownsshoes.com/en_us/do-you-offer-first-time-purchaser-discounts-HJHGASPaT.md): At Your Company Name we appreciate your interest in our products While we do not currently offer firsttime purchaser discounts we have exciting opportunit
- [What currency is your pricing displayed in?](https://help.brownsshoes.com/en_us/are-you-a-canadian-company-HkThLgbyx.md): Yes Browns Shoes is a Canadian Company All pricing is displayed in Canadian Dollars and we are currently happy to ship everywhere across Canada
- [Does Browns price match?](https://help.brownsshoes.com/en_us/does-browns-price-match-HJiiveWZ1e.md): Browns Shoes
- [How does your sizing work?](https://help.brownsshoes.com/en_us/sizing-rkkNeiIWyx.md): All products displayed on our website are available in US sizing For more details on sizing we encourage you to check out the item description section and siz
- [Are sale items final sale?](https://help.brownsshoes.com/en_us/final-sale-SJpJNciZJx.md): Both sale items and regular priced items
- [Where are your stores located?](https://help.brownsshoes.com/en_us/where-are-your-stores-located-ByL55oke.md): To find a local
- [How can I verify if a pair I want is in store?](https://help.brownsshoes.com/en_us/in-store-availability-Syjp95oJx.md): You can verify store availability from any product page Simply select your desired size and
- [Do you offer gift receipts for online orders?](https://help.brownsshoes.com/en_us/do-you-offer-gift-receipts-Hy73vcDsJe.md): For all online orders we do not have the option to provide any gift receipts An invoice sheet will be included inside of the parcel for any returnsexchanges 
- [Offrez-vous des modèles de chaussures à largeur ou mollet larges ?](https://help.brownsshoes.com/en_us/offrez-vous-des-modles-de-chaussures-largeur-ou-mollet-larges-SynXVTwybx.md): Yes we do offer a selection of styles in wide widths and wide calf fits You can view the available options
- [Birthday Promo?](https://help.brownsshoes.com/en_us/birthday-promo-ryL_lytkWe.md): Once youve added your birthdayeither through our email newsletter directly in your profile or via our website popupa birthday surprise will be emailed to 
- [What does ‘Coming Soon’ mean?](https://help.brownsshoes.com/en_us/what-does-coming-soon-mean-r1HwHdjvg.md): When an item and size has a coming soon icon beside it you can expect a restock within the upcoming 30 days
- [Are Prices the Same Online, In Stores, and at Browns Shoes Outlets?](https://help.brownsshoes.com/en_us/are-prices-the-same-online-in-stores-and-at-browns-shoes-outlets-ryVpmfp4fx.md): At Browns Shoes we are committed to providing our customers with a consistent and transparent shopping experience whether you shop online visit one of our re
- [Do I need a Promo Code to access Browns Shoes sales?](https://help.brownsshoes.com/en_us/do-i-need-a-promo-code-to-access-browns-shoes-sales-SJfD_faEzg.md): At Browns Shoes we make it easy for you to enjoy our promotions and special offers No promo code is required to access our sales     When an item is on sale

## Product Warranty

- [Do you have a warranty policy?](https://help.brownsshoes.com/en_us/do-you-have-a-warranty-policy-BkDwN0Cz3.md): Browns offers a warranty on all of our items within 1 year of purchase should an item have a manufacturer defect       As   warrantyrelated   issues are dea

## Contact US

- [Where are your stores located?](https://help.brownsshoes.com/en_us/where-are-your-stores-located-ByL55oke.md): To find a local
- [Contact Us](https://help.brownsshoes.com/en_us/contact-us-S1ExZ1nGR.md): Contact us via email

## Klarna

- [What is Klarna?](https://help.brownsshoes.com/en_us/what-is-klarna-rkKxqyXiWe.md): Klarna is a payment method that allows you to split your purchase into 4 interestfree   payments There are no set up fees
- [How does Klarna work?](https://help.brownsshoes.com/en_us/how-does-klarna-work-ryXlbl7sl.md): If your cart is eligible for 4 interestfree payments with Klarna the option will be presented at checkout After entering your phone number youll be sent an
- [What if I return or cancel my Klarna order?](https://help.brownsshoes.com/en_us/what-if-i-return-or-cancel-my-klarna-order-By0MflXjWl.md): Existing return policies apply to purchases made with Klarna  If you return your goods Klarna will automatically reduce the amount you owe them for such retur
- [How can I pay?](https://help.brownsshoes.com/en_us/how-can-i-pay-ByDRZx7sZl.md): Your payments are automatically withdrawn from your connected card according to the agreed payment schedule with Klarna but you can make early payments anytim
- [I have more questions concerning Klarna.](https://help.brownsshoes.com/en_us/i-have-more-questions-concerning-klarna-rkA6MgQiWl.md): Please visit
- [Is there a late fee for Pay in 4 with Klarna?](https://help.brownsshoes.com/en_us/is-there-a-late-fee-for-pay-in-4-with-klarna-ry_wzxXjx.md): No however you may be charged a NonSufficient Funds NSF fee if your card on file with Klarna does not have sufficient funds when the payment is due resulti
- [What are the requirements to get started with Klarna?](https://help.brownsshoes.com/en_us/what-are-the-requirements-to-get-started-with-klarna-ryz_WgQsWl.md): You can create a Klarna account by either  a downloading the Klarna app b visiting the Klarna website on your desktop browser and clicking the Sign Up butt

## Browns Account

- [I registered my account, but when I click the confirmation link, nothing happens. How can I complete my account registration?](https://help.brownsshoes.com/en_us/i-registered-my-account-but-when-i-click-the-confirmation-link-nothing-happens-how-can-i-complete-my-account-registration-r1XdoNOZzx.md): Potential KB Article If the confirmation link is not working please try opening it in a different browser copying and pasting the link directly into your br
- [What do I do if I forgot my password?](https://help.brownsshoes.com/en_us/what-do-i-do-if-i-forgot-my-password-ryR8pEubGx.md): Potential KB Article If youve forgotten your Browns Shoes account password you can reset it by selecting Forgot Password on the signin page and entering